When this occurs, there are a few troubleshooting processes you may take prior to contacting Apple support for help.
1. “Video Unavailable” Error Message
When you see “This video isn’t available to watch. Wait a moment, then try again” on Apple TV+, you have some troubleshooting to do.
If you want to fix the “Video Unavailable” error on Apple TV+, there are a few things you can try:
First, make sure you’re still subscribed to Apple TV+. If you’re on iPhone, you can easily check your subscription by going to Settings > Apple ID > Subscriptions > Apple TV+. If you’re using another streaming device, you can validate your subscription through the subscriptions tab of your account settings page. You can also try to cold boot your streaming device. This hard reboot will help clear the caches of your device. The process to cold boot will vary by manufacturer and device. You can find the process for your specific device in its manual. Sign out of your account on your streaming device. To do so, go to the settings page of Apple TV+, then Accounts, and select Sign-out. Next, sign back into your account and attempt to play the content again.
If that didn’t solve the problem, reset your Apple TV app. On Apple TV, go to the settings page, and select the Reset button. If all the above fails, you can also try to change the display settings for your device. Go to your streaming device’s settings page, and change the display setting to a lower resolution.
2. “There’s a Problem Loading This Content” Error Message
If your video suddenly stops playing, or the video quality is less than desired, you may be prompted with the “There’s a problem loading your content” error message.
This may be caused by a lack of internet bandwidth or a glitch that occurred when the content was loading. In this case, proceed with the following steps to rectify the situation:
If the error is a product of low internet speeds, you can fix this by disconnecting other devices using the same internet connection. Try turning your streaming device off and back on again. If you are using an Apple TV streaming device, you should use the restart device option. If neither option solves the problem, Apple recommends downloading the content instead of streaming it. To download content, click the downward pointing download arrow next to the title you wish to watch.
3. “Verification Failed” Error Message
This error stems from Apple TV+ not being able to verify your subscription. Since you subscribed to Apple TV+ with an Apple ID, you will need to log out of your account.
To log out of your Apple ID on an Apple device, follow these steps:
Open the Settings app on your device. Select the Apple ID icon at the top of the page. Tap Sign Out. Log back in.
If you are using a non-Apple streaming device, you should log out of the Apple TV+ app. Just take the following steps:
Open the Apple TV app. Select the account icon on the top right-hand side of the page. Sign out of your account. Sign back into your Apple TV+ account. “An Error Has Occurred Loading This Content” Error Message
4. “An Error Has Occurred Loading This Content” Error Message
Also known as error 1021, this Apple TV+ issue may appear when your streaming device cannot load the content you selected. This may be due to a server issue, network connection problems, or a malfunction of Apple TV+.
To fix this issue, take the following steps:
Verify adequate internet connection. For HD streaming, look for at least 5Mbps. For 4K streaming, you will need a minimum of 25Mbps. If your internet connection is not at this level, adjust your playback resolution through the settings tab on your account profile. Turn off subtitles. While using subtitles on Apple TV+ may be helpful, they may affect the loading times of some titles. For this reason, if you are experiencing loading issues, it is recommended to turn off subtitles by selecting the Audio and Video tab on the bottom right of the content window and turning off subtitles. Once they are turned off, try reloading your movie or episode.
Verify Apple is not experiencing technical issues. Sometimes, Apple systems may experience downtime due to scheduled maintenance or technical malfunctions. You can check the current status of Apple’s services on the Apple support website. In this instance, the only solution is to wait for Apple to fix the issue and try to stream the content again at a later time.
While you wait, you can always try out these Apple TV+ tips and tricks to improve your viewing experience.
5. Streaming Across Too Many Devices
If you share Apple TV+ with your family, you may want to ensure you are not trying to stream across too many devices all at once.
Apple TV+ allows for six streams from different devices simultaneously. If your account exceeds that number, you will be unable to load and view content.
This number varies for those accessing Apple TV+ from their Apple Music student subscription. For these subscribers, Apple TV+ may only be viewed from one device at a time.
To fix this issue, log out of one device in order to stream on a new device.
General Tips to Fix Apple TV+
If the error code you are experiencing isn’t on this list, there are a few general things you can try to fix the Apple TV+ issue.
Restart your streaming device. Log out and back into your Apple ID on your streaming device. Check your internet connection. Make sure your Apple TV app is up-to-date. Contact Apple support.
With these troubleshooting tips, you should be able to fix most Apple TV+ issues and get back to streaming your favorites quickly!
Still Having Trouble With Apple TV+?
By now, Apple TV+ should be working again. But if all of these remedies can’t fix your issue, it is best to contact Apple support directly for assistance.
